A Guide to our Appointments System
Remember that a lot of problems and enquiries can be sorted by a telephone call, either by speaking to the receptionists and secretaries or asking a nurse or asking an appropriate clinician to call you back.
If you would like to book your appointment ONLINE then please click HERE. To access this service you will need a username and password. If you are not set up for this service please visit the surgery with some ID and speak to a receptionist.
There are about 9000 patients registered at Combe Down Surgery. We have 6 GP's.
With such large numbers there can, at times, be some degree of pressure on our appointments. We endeavour to provide an efficient service and hope to make the appointment system as convenient as possible.
Sometimes it can be difficult to get an appointment with a clinician exactly when you want to. Our system is set up with a variety of options to make things as easy as possible:
Please be aware that when telephoning the surgery to make an appointment the reception staff will ask patients to outline the problem in order that you can be booked with the most appropriate clinician. If you do not wish to provide this information we may ask that a clinician calls you back.
Patient Partner - 24 Hour Automated Booking
Patient Partner is a system that allows you to book, cancel, check or change appointments at any time, night or day using your telephone. If you are phoning the surgery within opening hours (08:00 - 18:00) please press option 1 to access Patient Partner. If you are phoning out of surgery times (18:00 - 8:00) please keep listening until after the message saying the surgery is closed for Patient Partner options.
Book on the Day Appointments
These help you see a clinician as fast as possible when you are ill. Our receptionists will find the most suitable appointment for you.
We now have two experienced Nurse Practitioners who can prescribe. They will deal with all urgent care appointments bookable on the day, these are for health problems that arise in the short term and need to be addressed as soon as possible.
Telephone lines open at 08:00 and appointments can be booked by calling 01225 837171.
Our standard appointment length is 10 minutes.
We also have a nurse practitioner on a daily basis to see patients with minor illness and injuries.
For problems that need addressing but not specifically that day we have increased the numbers of appointments with doctors that can be booked 24 hours, 48 hours, 1 week and 4 weeks in advance. These appointments are made available to book online.
We appreciate that patients need to book ahead, and we would encourage you to do so particularly if you are having a course of treatment or if your issue is ongoing.
We run an “emergency” surgery every afternoon - this exists for urgent care only, giving flexible capacity to accommodate the acutely unwell. This runs between 15:00 and 17:00. Please ring to book an appointment.
A lot of enquiries can be addressed with out a face to face appointment; if you feel a telephone call may be suitable to address your enquiry then you can arrange a telephone consultation with a doctor or nurse.
This can be done by contacting the reception tea; they will then ask for a contact telephone number and an indication what your call is regarding and arrange a suitable time for a clinician to call you back.
There are a variety of Nurse appointments which can be booked up to 8 weeks ahead - for move information please visit our clinks & services page. If you are unsure who you need to see please ask a receptionists who will book the most appropriate appointment for you.
Saturday Morning Pre-Bookable Appointments
These are to help those people who struggle to see the Doctor during normal working hours and to offer more flexibility around appointments.
They are Pre-bookable ONLY appointments.
If you do NOT have a Pre-booked appointment with the Doctor then you will NOT be able to be seen as the doctor will be fully booked in advance. Please click here for further details and commonly asked questions.
If you are unable to attend an appointment you have booked PLEASE ring us to cancel it.
You can also cancel your appointment ONLINE.
In the last six months 1728 appointment slots were wasted by people not attending.
Even if you cancel with a short amount of time to go there is a good chance someone else will take your slot so please let us know.
If there is a genuine medical emergency or concern we will of course see anyone at short notice.
If all our appointments are full or you have a really urgent problem that needs attention before the next available appointment, please make it clear to the receptionist that you feel there is a potential emergency. The receptionist may ask a doctor to call you back straight away to decide the best course of action.